FAQs
Frequently Asked Questions (FAQ)
1. What is SMASHI CLUB?
SMASHI CLUB is a vibrant community dedicated to delivering trendy accessories, including beadies and charms, that help you express your unique style. We stay ahead of the trends to bring you the latest and greatest in fashion accessories.
2. How can I place an order?
You can place an order directly through our website. Simply browse our collection, add your favorite items to your cart, and proceed to checkout.
3. What payment methods do you accept?
We accept various payment methods, including, Visa - Mastercard - AmericanExpress - Google pay - Apple pay - IDeal - Klarna - Maestro - Shop - UnionPay and Shop pay.
4. How long does shipping take?
- Within the EU (including the UK): Estimated delivery is within 3-7 business days.
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Outside the EU: Estimated delivery is 3-8 business days.
Shipping is €4.95, but enjoy free shipping on orders over €40! Once your order is shipped, you’ll receive a confirmation email with tracking information.
5. What is your return policy?
We accept returns of unused items within 30 days of receipt. To initiate a return, please email us at info@smashiclub.com, and we will provide you with a return label. Please note that sale items cannot be returned. If your items are damaged, please contact us within 7 days for assistance.
6. How can I contact customer service?
For any questions, concerns, or inquiries, please reach out to us at info@smashiclub.com. Our team is here to help and will respond within 24-48 hours on business days.
7. Do you offer international shipping?
Yes, we ship worldwide! Please be aware that customs fees and taxes may apply, and you’ll be responsible for any charges related to your order once it arrives in your country.
8. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a shipping confirmation email containing tracking information, so you can follow your order’s journey to you.
9. How can I collaborate with SMASHI CLUB as an influencer or creator?
We’d love to hear from you! Please email us at info@smashiclub.com to discuss potential collaborations and partnerships.
10. What should I do if I receive a damaged item?
If your item arrives damaged, please email us within 7 days at info@smashiclub.com, and we will assist you in resolving the issue.